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Business Process
Modelling & Reengineering

Discover

Insight into your situation

The discover phase is aimed at understanding a problem or situation. Qualitative or quantitative research uncovers insight into the needs, drivers and motivators of people.

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Define

Analysis and definition

Define uses convergent thinking to interpret and align uncovered needs to business objectives. A clear definition of problems and opportunities is achieved.

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Design

Generate ideas (Ideate)

Use divergent thinking to develop, iterate and test design-led solutions to your defined problems and opportunities.

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Deliver

Implement the selected solutions

The final stage where the resulting service is launched in the market. Digital, operational, resource and marketing strategies are defined and implemented.

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